What kind of company would do this move? They have lost my business, I am going to google drive, you should too before it is too late and you can not get access to your files on their server.
I was only using the trial period for 15 days and guess what they charged me usd dollars from my credit card. Such a scamer. The pro version adds some more interesting features like passwords for links. Dropbox uses a special strategy and uploads only partially changed chunks if the file is already in the cloud. This makes the upload often very quick. If the file is already somewhere in the cloud it will also not uploaded twice, Dropbox compares this with already uploaded files.
This can be interesting for some special apps on mobile devices like cloud music players or photo galleries.
The downside.. They offering often more features in different departments, for example the online working on documents with Google Drive. So IMO Dropbox is still the king if sharing of files, integration with other apps and syncing over different devices is needed. For better encryption, more features there are better cloud providers. I loved Dropbox until I tried their trial version for my workplace. I was told there was no option to refund my money despite the fact I cancelled.
So I called, was told the same thing and when I asked to speak with a supervisor I was told there was not one available. Hi Jennifer, The reason people like Dropbox is that it generally works well and is convenient. HOWEVER, should you have any problems with Dropbox, including tech support and billing, chances are that you will end up hating it and the people who work there.
You can do some looking around to see how many people have nightmarish stories about Dropbox. After I read some of the complaints and responses, I realized that there was no point trying to get help there. Dropbox is terrible! My elderly Aunt has a recurring charge of 9. She has only ever had one email account, and DropBox has no record of that. Without the email address on the account, there is NO WAY to cancel, or even to contact their support team.
The only resolution left was to block all charges from the vendor. After seeing how badly this company provides or does not provide customer service, it is VERY easy for me to not recommend that the state government agency I work for ever use their service. There are many other cloud based storage solutions that have actual customer support. Tech support at Dropbox is basically non-existent. I had no problems for years, but recently I added my Dropbox account to a new computer.
The files were too large for the C drive, so I moved them to a different drive. By doing that, somehow I removed my own access to all my folders and all of my files disappeared from Dropbox.
Luckily — I had them all backed up, but otherwise I would have been utterly out of luck because after over a week of constant email — they have done absolutely nothing to help, and their emails are condescending in tone and aggravating. I cannot recommend them. I would suggest looking elsewhere for file storage and file sharing. I have had a free DB account for years now and decided to use it for digital downloads for business but needed to find out which business plan would work for my needs.
I asked why she needed the info before I find out if their plans will do what I need first. Then she says ok then gives me a link to business plans and ends the session. Wow that was rude. I then go to the link and they want to start up a chat but they say that guy is busy. I am thinking that DB is hard core sales and from many of the complaints here it sounds like they run a sloppy pushy ship. I will stay with Google Drive until I can find a better business alternative.
I am glad I found out about all this before I gave them my credit card. That was a close one. So if someone decided just like they did to share large files in their paid account with me, my modest box will fill up on day one. How naive of me to think otherwise. I own a business account.
I expected their customer service to be OK. I get copy and paste answers. I requested my ticket to be transferred to another rep and the rep refused. I can hardly believe it. If customer service is important to you, avoid Dropbox at all cost. I signed up for a prepaid Plus account for a year, they double charged me. I contacted customer service and they downgraded my Plus account to basic without my consent!
No pride and not reliable with incompetent people. I do not recommend to a pay for dropbox service. It is too easy for syncing computers to erase data. I ended up with a whole file structure with no documents in the folders due to having some issues with a computer when syncing. I requested to close my account and a refund but dropbox would not give any refund and I was left with 6 more months of my annual fee just wasted on a site that did not do what they said they would.
The customer service was also terrible. I was told my data was not retrievable. The worst thing was I paid for around 2 years to store data that was not there. Dropbox is not a company I would trust to store my data. Perhaps dropbox used to be good, but not after the recent update! Cant stand the weakness of onscreen prompts, but most annoyed that the free account has no way to judge the size of your folders and shared folders.
I have probably meg max files, but Dropbox thinks I am over my quota. I have no way to see what is making them think this. But one secret column uses it to change the display without any indication. There is no menu for this. You have to know to click on the picture of yourself to find a background menu.
Who designs menus like this? The dashboard can tell you exactly how much storage space you have left, as well as the Insights tab will help you find which files are taking up the most space, so you can maximize your storage. You can also connect your Google Drive and One Drive accounts to get more free storage space.
Dropbox is a failed technology. Difficult to use. Files do not show up unless someone sends you a link even if you have rights to the folder. I need clarification. I am lost!! Can someone explain, please?? I thank you very much in advance. Self recorded tape for an acting job. They sent me notification of this the next day which I did not open as I presumed it was a scam. It was only when I got my bank statement nearly a month later that I realised what had happened.
I got a catagorical no refunds possible reply from Jay…no surname. I then offered to pay for the month I had had the service and would like a refund for the outstanding 11 months, again Jay said no refunds…. I replied to Jay.. My next reply came from Benjamin.. It is now 5 months later…I am still furious and will start proceedings against them this week, there are no adresses on their site but I gather the English office is in 2 Riding house street, london W1W 7FA.
Will let you know what happens, I hate this organisation…. They could have charged us for one month, but chose to hit us for the full year. Their customer handling is horrific. Had this have been handled properly, I would likely have gone to them for future business needs. Not anymore. There are many choices for cloud storage these days. They think they can mistreat their customers, but it will catch up with them.
You have many other choices! We had the same situation with them and they immediately refunded the entire amount. When removing an old user and adding a new one, something almost everyone has to do. We followed the instructions to the letter.
My main office person could not be included in our group. For two weeks this went on and the only response we could get is that they were working on it. They made us add new users and then they would take them off of our billing or give us any credit. Dropxbox is about causing micro stress in your busy day-to-day office life.
Completely insensitive to your desire for serenity. I am going on month 4 of trying to resolve the billing issue. According to the employee reviews…they love the food there. Guess they are too busy stuffing their fat little faces rather than answer an email no replies or phone call always goes to voicemail. Signing up with Oracle, they have humans who answer the phone!
Not long after, all of my documents about 10 years worth dissappeared completely from my pc! To a new customer, using a free trial? Do Not Use Dropbox. They settled, out of court, a class action lawsuit in CA for this very same thing. They bought off the plaintiffs for 2 mil. I immediately began the process of trying to cancel everything and not pay the fee!
But Dropbox support does not wish to help those who are in my position. These Guys Are Shady!!! They are using scam tactics and Dropbox should be penalized instead of the unsuspecting potential new customer!! I Hate Dropbox. I have tried to contact them twice and again today.
They do no reply. If your email gets hacked like mine and microsoft suspends it, you have no way to access your dropbox account. It is useless when you cannot change your email address without logging into an old one. Shite and no help available. Have been trying for over 2 months to get someone to contact me. Dropbox was once the must have, then they got really greedy at the same time their rivals got so much better. They doubled the prices of loyal customers like me that were with them since day one.
As it turns out, best move ever, because now I realize just how far ahead the Microsoft model has moved. We are on the business plan with unlimited storage, all Microsoft programs, mail account and incremental back ups.
So, so much more than we had with Dropbox at half the price per user and it all just works now, on all platforms. The Microsoft Platform integrates seamlessly. Crap, crap, crap. I used to love Dropbox. It was simple and even inexpensive since I recruited everyone I knew to use it and got even more free space. Features Security wall mounted mailbox for convenient drop box applications including night drops, key drops, payment drops, interoffice mail and more Patented anti-pry latch locking mechanism featuring a chrome-alloy tempered steel hook cam, commercial grade disc wafer lock and 3 laser cut keys Features heavy duty gauge galvanized steel construction with a powder-coated finish and an innovative bin door design to prevent fishing Stainless steel hinges for durability and ease of use Suitable for social distancing and safe transfers.
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With Integrated organizer with YKK zippers and a removable shoulder strap with heavy duty clips make this Patrol Bag ready for a mission. Developed with quality in mind, 5. Defining their brand through challenge and fortitude, 5. Through the door drop box that fits wall thickness from 2. In response to this Dropbox security breach, the service made a public blog post and added some security upgrades.
At this time, anyone with potentially compromised details received a prompt asking them to change their password. Options such as two-step verification became available, and the security tab also gained the ability to log out other devices. However, there was no policy change here, and your files can still be decrypted and viewed at any time. After the Dropbox security breach, there were no known major problems until , when users saw deleted files reappear on their accounts. This means that some data from six years ago was never deleted and was vulnerable to a leak.
In order for Dropbox to interact with other apps, data needs to move freely between the two companies. If the files needed to first be decrypted by your device, the whole process would slow down. To get around this, Dropbox holds on to your encryption key so they can look at your files whenever they want.
However, other services use zero-knowledge encryption, where your password is a secret and no one else can access your files. Some U. However, as it stands, your files would be at less risk with a company based somewhere with stronger cloud privacy laws.
If you want to protect your files, you could always move to another provider. Our article comparing Dropbox vs Google Drive vs OneDrive compares the big three, but you would need to look somewhere else for a true zero-knowledge cloud service.
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