Outlook should offer to rebuild or repair it Thank you, the article states that doesn't allow you to rebuild the database and that I should contact MS support. Does this sound like a database issue or possibly something else?
Outlook for mac repair cant be started by the user; if outlook detects an issue, it tries to repair. Is it a local storage file or for an Exchange or imap account? If exchange or imap, its usually better just to make a new one. You may need to delete the account and add it back. If its a local storage file, do you have a backup in time machine? This just started suddenly. I tried the quick repair, but no change.
Then I tried the on-line repair. It asked me to sign up for an account or something to that effect , but I bypassed that message, which it allowed me to do. Sometimes it lets me enter my email address and password, but then it says the email is not associated with this Office product.
To activate this install please sign in with the account associate with your product. I'm guessing you have a retail license, not a subscription We have just installed Office and although it says that Outlook installation is successful, none of our emails are there and we can't send or receive emails. What type of email account do you use?
If pop3, did you add your old pst file to the profile? Do you get any error messages? I have about 15 accounts being processed. If I do the online repair, will all the accounts be affected?
How can I repair Outlook without losing any of the accounts? Online repair won't affect your accounts - do not use the utility available from microsoft that will scrub office from the computer - it will delete the profile, templates - everything. Did outlook ever work? Did you delete the SRS file for your profile? Im currently using office , i encountered some issues with my Macbook pro and I reset it to factory setting but before I did that, here's the process that I have done: 1.
Run Time Machine one more time to create a new, completely up-to-date backup. Restored my laptop's factory settings as planned. Note: After you have finished troubleshooting in clean boot, ensure you restart the computer in normal mode. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. I downloaded the demo copy of Office and tried to install it on my Windows 7 machine with Office Switch to a different Office for home subscription.
Upgrade Office for home to a business subscription. Keeping Office up-to-date ensures that you have the latest security updates and fixes. For information about installing updates, see Install Office updates. Microsoft has more than one kind of Office service and each service has its own sign-in page.
Where you sign in from your web browser depends on which service you're using. See Sign in to Office or Office In most cases, if you have an Office product listed under Office for home you need a Microsoft account to sign in to install Office or manage your Office subscription.
If you don't remember what Microsoft account you associated Office with, see I can't remember the Microsoft account I use with Office. See How to share your Office Home subscription with up to four people. If you want to cancel your subscription, see Cancel or turn off recurring billing for a Microsoft subscription.
For trial subscriptions, see Cancel your free trial of Office Home. If you have an Office plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn't expired, Office will reactivate the subscription the next time you log in. Activate Office. Unlicensed Product and activation errors in Office. A subscription notice appears when I open an Office application.
Error when installing Office for two different countries. See Help with your Office product key. You can activate Office on up to five computers. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation. Deactivation doesn't remove Office from the computer, but you can't use Office on that computer until you activate it.
See Deactivate an Office install. For download and installation issues on a Mac, see What to try if you can't install Office for Mac. When you install Office for Mac, the app icons aren't automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder. See Add the Office for Mac app icon to the dock.
Uninstall Office for Mac. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements.
To install or check for updates on your Mac, see Check for Office for Mac updates automatically. To check what the latest update is, see Update history for Office for Mac. The Office apps for Android, iOS iPhone or iPad , or Windows mobile devices are available to download from the app store for your device.
For details on how to download Office apps and set them up, select your device from below:. Set up Office apps and email on Android. Set up Office apps and email on iOS devices. For help with troubleshooting email setup on your phone or tablet, see Troubleshoot email setup on mobile. In most cases you can do basic editing on most of these devices, however if you have a qualifying Office subscription, you get access to the apps' extra features.
If you discover you can't make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office subscription. If you can't find the Office applications after installing Office, or you're not sure your install worked, see Can't find Office applications in Windows 10, Windows 8, or Windows 7?
Older versions of add-ins might cause this type of problem. To resolve, first make sure you installed the latest Office update. If the application still isn't working, try the options in, Why do I get a "stopped working" message when I start my Office application? See What version of Office am I using? For steps to install or reinstall Office , see Install Office For Office , see Install Office If you're still having trouble installing Office, see Contact Office Support.
We value your feedback. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. Tip: To help with issues you might encounter when installing Office, download and run the Microsoft Support and Recovery Assistant tool. Upgrade Office How do I install Office updates?
I can't sign in I forgot my password. Troubleshoot activation failures Deactivate an install. Where do I install Office for Mac? Set up email on an Android Set up email on an iPhone or iPad Set up email on a Windows Phone or tablet Troubleshoot email setup on a mobile device Can't edit documents using Office apps on mobile. Can't find Office applications Switched Office plans and now can't use Office Office "stopped working" message appears Don't know what product or license I have.
If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac. After February 28, you won't be able to install Office as part of your subscription. See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall Office After February 28, you won't be able to install Project or Visio as part of your subscription.
See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall the versions of Project or Visio. When you install Office , all the applications that came with your particular Office product is installed at the same time.
If you previously installed the bit version of Office on your PC, but decide you now want the bit version, you'll have to uninstall bit and then reinstall the bit version of Office. To uninstall the bit version use this easy fix to uninstall Office. If you can't find Access on your computer even though its included with your Office subscription, try the following in the order listed.
Note: Access can only be installed on computers running Windows 7 or later. You can't install Access on a Mac. When the update is complete, click Start and look for Access in your list of apps. If you need to install the bit version, select the PC step-by-step tab and expand the section, "Install or reinstall an Office for business product. If you have problems installing Office, you may need to uninstall it first and then reinstall it.
See the section above, For problems while installing Office. Note: If you're unable to sign in with your work or school account, you may be signing in to the wrong Office service, see Where to sign in to Office If you don't see The latest desktop version of Office in the list or Project or Visio if your organization has a plan that includes those applications your admin probably hasn't assigned an Office license to you.
If you're an admin, see Assign licenses to users in Office for business. For more information, see What Office business product or license do I have? Not all Office subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client.
If your organization has one of these Microsoft plans, the Office admin can switch to a different Office plan or subscription or buy another Office for business subscription for users in an organization who require the full version of Office.
If you're an admin and you aren't sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office Education, which includes Word, Excel, PowerPoint, and OneNote.
Be sure to check the System requirements for Office. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. This article describes techniques on how to determine and fix Microsoft Office installation failures. When you troubleshoot Office install failures, make sure that MSI verbose logging is enabled.
In Office, there's a setup. However, it doesn't give the detail that's usually required to diagnose an installation failure. With verbose MSI logging enabled, you'll get a verbose log file for each component that Office installs. You'll have a verbose log for the installation of the Word component, Excel, and so on. If you're running your installation manually on the computer as a signed-in user by double-clicking setup. Now that you have enabled verbose logging and know where you should look for the logs, just retry your installation.
It's failed previously, expect it to fail again. However, this time, you're ready to capture log files that will be detailed enough to help you diagnose the failure point.
After your install attempt, you'll find that you have somewhere between 1 and 20 logs from the installation in your temp directory. When you look through the MSI logs, we will typically want to look for a value 3 entry in the logs. Windows installer returns codes during the installation that indicate if a particular function is successful or not. Therefore, there are many logs to verify. We recommend that you start with the setup.
This log usually has a value 3 entry in it when there is a failure. However, this log isn't clear enough to diagnose the issue. If it doesn't have a value 3 entry, look for the first instance of Rolling back package. Rolling back package indicates that the Office installation has failed and Office is trying to "roll back" the installation. You should be able to identify the failure immediately at that point.
As soon as you find value 3 or Rolling back package in the setup. There's frequently more than one value 3 or rolling back package entry. You should focus on the first entry that you find. Here are some examples of Office installation failures and how we can identify the failure point.
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